If you run a web-based business, you can’t afford to rely on others to keep things up and running. Studies of consumer behavior have shown that a full 40% of web users will abandon a website that takes more than three seconds to load. If your business website is unable to deliver instant, smooth, and secure results for all end-users, then you risk alienating a large chunk of your customer base.
That’s why it is necessary to establish an effective and comprehensive arsenal of troubleshooting resources on your end, rather than hoping that your network providers will be able to address any problems. Let’s take a closer look at why it is so important that business owners take IT troubleshooting into their own hands.
You will be able to address most problems yourself
First off, it is important to bear in mind that the vast majority of network problems you are likely to experience will be able to be resolved on your end, with the correct resources. If your website is down because of malware or another type of malicious attack, then you can use malware detection and removal software to take care of the problem.
If traffic bottlenecks are increasing load times, then you can use a content delivery network to portion traffic more efficiently. With the right resources at your disposal, you will not have to sit and wait, hoping that someone at Microsoft received your troubleshooting report, nor will you have to spend a small fortune on outsourced IT companies to fix the problem for you.
In-House Troubleshooting Encourages Better Analytics
If you take all of your IT troubleshooting into your own hands, you will be able to take advantage of network analytics that will give you a fuller picture of the network infrastructure that you rely on. Many of the most comprehensive troubleshooting platforms provide extensive, real-time analysis of every component of your network, allowing you to keep track of any weak spots or potential problem areas.
Take, for example, SolarWinds’ Network Performance Monitor, which comes equipped with a Wi-Fi analysis tool that you can learn more about on their website. The tool assesses all of the relevant factors within the wireless network that your business relies on, allowing for instant troubleshooting and real-time metrics of factors such as cross-stack network data correlation and performance. Without in-house troubleshooting, such crucial analytics will be out of your reach.
Enjoy Full Control Over Your Own Network
Finally, it is worth emphasizing the degree of control the in-house troubleshooting allows over your IT infrastructure. Troubleshooting is about so much more than mere analysis. It allows you to fully customize and tweak your network in minute detail.
This means that you can enjoy full control over every aspect of what makes your network tick. You will be able to adapt your network to the needs of your users, as well as protect yourself against the cyber-threats that are unique to your system. This will allow you to ensure that your network is fine-tuned to your needs, guaranteeing maximum efficiency.
Bringing your troubleshooting in-house provides tangible benefits to your business and your customers, which is why you should do so today.