According to Goodlearning, Information Technology Infrastructure Library (ITIL) was crafted to standardize the procedures for good IT management. It thus assists businesses to manage risks, strengthen their relationship with customers, establish cost-effective practices and build stable IT environments for growth, scale, and change. It covers everything from service strategies to continuous improvement, enabling practitioners to not only adapt IT service infrastructures but also prepare for further changes down the line.
Once you are ITIL Certified, you are considered as an expert who is continually able to shape IT service development processes within an organization. We hope you are inspired and read to choose resources to help you get certified. Let us proceed..
ITIL Foundation Exam Study Guide 1st Edition
Authors Liz Gallacher and Helen Morris poured out their experience and skills to ensure that ITIL Foundation Exam Study Guide is the ultimate certification for IT service management. The authors promise that this essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
As a summary, the meat of this guide is made up of the following:
- Offers an introduction to IT service management and ITIL V3 service strategy
- Highlights the topics of service design and development and the service management processes
- Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
- Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
- Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.
- If you prefer self-study over the more expensive training course, but you don’t want to skimp on information or preparation, then this study guide is for you.
If this gets your gut glowing with anticipation, click on the link below to head over to Amazon to have your copy delivered.
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Passing your ITIL Foundation Exam (Best Management Practice) Third Edition
AXELOS has worked extra hard to make ‘Passing your ITIL Foundation Exam – 2011 Edition’ the ideal companion for students preparing for their ITIL Foundation Exam. If you are looking for material that is in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management, then your eyes are reading about it. As the title blatantly proclaims, this guide has been carved to help you pass your ITIL. To briefly break it down:
This resource provides an overview of the ITIL Foundation learning requirements.
It contains chapters on service management, each of the five lifecycle stages, and service management technology – plus information on the qualification scheme and the exam itself.
Key features include:
- Topics that are presented in a logical easy-to-absorb structure
- A fictional case study that helps to bring service management to life
- Mind maps summarise content at the end of chapters which are excellent revision aids
- 73 completely unique questions, which you will not find anywhere else
- Topics presented in a logical easy-to-absorb structure
You can have more details and find out how to buy from Amazon by clicking on the link below:
ITIL For Beginners: The Complete Beginner’s Guide To ITIL Kindle Edition
This guide by ClydeBank Technology targets absolute newcomers to ITIL. It demystifies most of ITIL topics in an easy-to-digest manner. If you are considering going deep into ITIL and you need somewhere to begin from, then this guide will fill that need excellently.
ITIL® For Beginners breaks a robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.
These are some of the topics you will encounter and learn:
- The history and inspirations for ITIL®
- How ITIL® can directly improve the experiences of employees, managers, partners, and customers
- The mistakes commonly made by beginners when implementing ITIL
- All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
- ITIL®’s real-world application in IT and business
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ITIL For Dummies
Here we go again with the “For Dummies” series and by now you should be aware that this series of books is completely down to earth and goes all the way to the fine basics in any subject it delves to unmask. ITIL For Dummies is no different.
This resource by Peter Farenden provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers’ needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
After reading this guide, you should never have problems with the following:
- Understanding how ITIL can help you
- Getting to grips with ITIL processes and the service lifecycle
- Implementing ITIL into your day to day work
- Learn key skills in planning and carrying out design and implementation projects
Get your copy of this easy to chew resource om Amazon by clicking on the link below.
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ITIL Foundation: ITIL 4 Edition 4th Edition
Utilizing new technological changes can suddenly get confusing if one lacks enough training in how to manage such challenges. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Being the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM, ITIL Foundation by AXELOS provides guidance that can be adopted and adapted for all types of organizations and services.
Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
This is the book to add to your Library as fast as you can because it covers the new ITIL 4 with the thoroughness that one wishes to be covered. Head over to Amazon to check out its prices and check out other features by clicking on the link below:
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Information Technology invaded the business landscape with a force that could not be ignored. It is practically impossible for many businesses in the current dispensation to function without the power of technology in their hands. In that regard, IT management has become increasingly important especially gearing and aligning it to the overall mission and vision of an organization. ITIL comes to the rescue and skilled individuals enjoy the chance to manage risks, strengthen the relationship with customers, establish cost-effective practices and build stable IT environments for growth, scale, and change. Get certified today by checking out the guides above.